A Return Authorization number  (RA#) must be assigned to all shipments being returned to www.wacomproducts.com.  The RA# can be obtained by contacting your Wacom Products .com Customer Service Representative.  Each RA# can only be used one time for one shipment.  RA#’s are canceled if not used within 30 days. The RA# must be prominently displayed on the shipping label.  If the RA# is not visible, the shipment may be refused.  DO NOT place shipping labels or write the RA# on the outside of the manufacturer’s boxes.  Re-box all returns in appropriate shipping cartons.   

Damaged Returns / Shortages

Wacom Products .com must be notified of damaged / short shipped items within 24 hours of receipt of shipment.  Wacom Products .com will send our shipper to your facility to inspect and pick-up damaged item.   

Defective Returns

Freight on defective returns is the responsibility of the customer.  Returns are for replacement only.  Replacement orders will be sent out FOB Destination (Wacom Produts .com pays the freight).   

The following items may NOT be returned to Wacom Products .com: 

                     Items from orders that are over 90 days old.

                     Discontinued items

                     Items from discontinued vendors

                     Special Order items and Consumables

                     Items not purchased from Wacom Products .com.

                     Items that are missing the original packaging. 

                     Items which have undergone revisions w/out being assigned a new part # by the

manufacturer.

                     Open Software

CUSTOMERS MUST CALL THE MANUFACTURER DIRECTLY FOR RETURN AUTHORIZATION. Wacom Products .com will abide by the manufacturers return policies.              

Credit for items returned will be issued at the original purchase price or the current selling price at point of receipt, whichever is lower. 

All non-defective returns are subject to a 15% restocking fee.  

Wacom Products .COM RETURN POLICY

  If you happen to receive a defective product, incorrectly shipped item, or item that contains concealed damage, please contact your WACOM PRODUCTS .COM Customer Service Representative within 24-hours of receipt at (970) 626-2666. WACOM PRODUCTS.COM will not be held responsible for concealed damage and incorrect shipment claims beyond 24 hours of receipt. Please refuse receipt from carrier of any packages that have visible damage upon delivery and contact your WACOM PRODUCTS .COM Customer Service Representative immediately.